Questions, Answered

Primaura Cakes & Desserts offers free delivery within a 7 km radius of the applicable Primaura outlet, subject to delivery eligibility. The applicable outlet is the one nearest your delivery address — Ghatkopar (West), Thane (West), Andheri (East), Malad (West) or BKC–Kurla (West). Because a 7 km radius can fall part-way through a neighbourhood, eligibility depends on the exact delivery address rather than on the locality name alone. Share your address with us on WhatsApp and we will confirm free-delivery eligibility before you order. Delivery beyond the free radius may still be possible and is quoted case by case.

The applicable Primaura outlet is the one nearest your delivery address. Ghatkopar (West) serves the central-eastern corridor, Thane (West) serves Thane and its surrounds, Andheri (East) serves the western-central suburbs, Malad (West) serves the western corridor, and BKC–Kurla (West) serves BKC, Kurla and Bandra East. BKC is a service area of the Kurla West outlet, not a separate shop. Send us your address on WhatsApp and we will confirm which outlet will bake and deliver your order.

You can order our premium desserts online through our website or visit us at any of our 5 physical outlets. We offer fresh, same-day delivery for standard cakes across Ghatkopar (West) near R City Mall, Andheri (East) near Chakala Signal, Malad (West) at Dheeraj Platinum, BKC – Kurla (West) on LBS Marg, and Thane (West) in Naupada.

Yes! Primaura specializes in freshly baked, custom designs with a quick turnaround. For same-day custom cake delivery anywhere near our Andheri, Malad, Ghatkopar, Kurla, or Thane hubs, please place your order before 12:00 PM. Every single dessert is baked fresh only after your order is confirmed — we never use pre-baked, frozen stock.

Our Andheri outlet delivers across Andheri East, Andheri West, Juhu, Vile Parle, Santacruz, Powai, Chandivali, Sakinaka and Marol. Free delivery applies within 7 km of the outlet; further addresses such as parts of Powai may fall outside that radius and are quoted separately. Most deliveries arrive within 45 to 60 minutes of exiting our ovens.

Yes, our dedicated Thane West kitchen at Naupada seamlessly fulfills orders across Ghodbunder Road, Majiwada, Hiranandani Estate, Kalwa, Panchpakhadi, and Mulund East, ensuring perfectly chilled transport for delicate cream layers.

Absolutely. Our BKC–Kurla hub on LBS Marg delivers fresh customized cakes, designer cupcakes, and dessert jars directly to corporate offices and residential high-rises in BKC, Bandra East, Bandra West, Khar, and Kalina.

Yes, Primaura provides premium midnight cake delivery slots between 11:15 PM and 12:00 AM across all our operational radii in Mumbai and Thane. Perfect for surprise birthday celebrations and anniversary milestones.

Yes, you can bypass delivery entirely by selecting 'Self-Pickup' during your online checkout at primaura.in. You can collect your freshly set cake directly from our Andheri, Malad, Ghatkopar, Kurla, or Thane kitchen coordinates.

We use reinforced, heavy-duty, corrugated structural boxes with custom non-slip baseboards. For delicate multi-tier cakes or hot summer days, our delivery partners utilise insulated thermal bags to maintain strict structural integrity.

Once your order is whipped, baked, and dispatched from our local cloud kitchen, you will receive an automated SMS and WhatsApp alert containing a live GPS tracking link so you can monitor your delivery executive in real-time.

Yes! Our modern Malad (West) kitchen at Dheeraj Platinum services the entire western corridor, including Goregaon, Malad East/West, Kandivali, Borivali and up to Dahisar check naka. Free delivery applies within 7 km of the Malad outlet; addresses beyond that radius are quoted separately, so please confirm your exact address with us before ordering.

All five Primaura outlets — Ghatkopar, Thane, Andheri, Malad and BKC–Kurla — are open daily from 10:00 AM to 1:00 AM, seven days a week.

Yes. All five outlets are listed on both Zomato and Swiggy for standard cakes and doorstep delivery. For fully customised designs — photo cakes, themes, multi-tier — WhatsApp is still the best route, since it lets you share references and confirm details directly with the kitchen.

Order from whichever outlet is nearest for the fastest delivery: Ghatkopar (W) near R City Mall for Ghatkopar and the eastern suburbs, Andheri (E) near Chakala Signal for Andheri/Powai/Vile Parle, Malad (W) at Dheeraj Platinum for the western suburbs, BKC–Kurla (W) on LBS Marg for BKC and Kurla, and Thane (W) in Naupada for Thane and Ghodbunder Road. Message the nearest outlet directly on WhatsApp to confirm delivery to your exact address.

Absolutely. Primaura is a 100% pure vegetarian, eggless bakery kitchen brand. We maintain strict pure-veg standards so you can safely order cakes for religious milestones, traditional family gatherings, or strict dietary preferences across Mumbai.

Yes, since our entire facility is completely eggless and gelatin-free, our signature recipes inherently comply with strict Jain dietary codes. We ensure zero cross-contamination with any restricted roots in our specialised custom options.

Completely safe. We use zero animal-derived gelatin, rennet, or bone-char refined sugars. We use plant-based setting agents like agar-agar and high-grade fruit pectin for all our custom jellies, compotes, and mousses.

No, we do not. Every creation at Primaura is 100% preservative-free. Our professional baking artisans craft our signature sponges and fillings scratch-made using premium ingredients like pure Ghana cocoa, real dairy cream, and authentic butter.

Never. Unlike mass-market franchise bakeries that rely on cheap industrial flour premixes and chemical dough conditioners, Primaura bakes strictly from scratch using artisanal pastry techniques for superior crumb texture and authentic flavor.

Yes, we offer specialised gluten-free chocolate and vanilla cakes baked using premium alternative grain flours. Please note that while we follow rigorous sanitisation, these are prepared in a kitchen that handles standard wheat flour.

Yes, we offer custom celebration cakes sweetened with high-quality natural sugar alternatives like stevia or erythritol, ensuring a rich dessert experience without spiking glycemic indexes.

We use premium, high-grade dairy cream and authentic dairy butter for our buttercream frostings. We actively avoid low-cost hydrogenated vegetable fat whipped creams that leave an unctuous, waxy film on the palate.

Yes, we use exclusively premium, US-FDA approved, non-toxic, certified edible food colorings and organic decorative elements to ensure absolute safety for adults and children alike.

Yes, every item listed on primaura.in features a clear ingredient breakdown highlighting potential allergens such as dairy, wheat/gluten, nuts (hazelnuts, almonds, pistachios), or soy.

No. Primaura operates as a dedicated 100% vegetarian, eggless kitchen — there are no egg-based or non-vegetarian ingredients anywhere on our premises, which removes any cross-contamination risk for strict vegetarian and Jain customers.

Our highly rated chocolate menu includes the crowd-favourite Belgium Truffle Cake, Nutella Hazelnut Cake, Almond Gateau (made with 54% dark Ghana chocolate), and our rich Italian Chocolate Truffle with an elegant hint of orange.

We use 100% authentic real fruits, scratch-made fruit reductions, and house compotes. We strictly ban synthetic fruit flavour syrups, artificial essences, or canned corn-syrup-soaked fruit pieces from our kitchens.

We ethically source premium single-origin West African Ghana cocoa beans and luxury Belgian couverture chocolate chips to craft our ultra-glossy, rich, and velvety signature ganaches.

Yes! Our Lotus Biscoff Speculoos Cake is a top-tier bestseller, featuring caramelised Biscoff spread infused layers, crunchy cookie crumbs, and rich velvet cream layers.

It offers an exquisite gourmet experience combining deep, multi-layered dark chocolate truffle ganache with a refreshing, aromatic splash of natural cold-pressed Italian orange zest essence.

Yes, our Premium Red Velvet Cake features a traditional cocoa-infused buttermilk red sponge layered with thick, authentic, tangy premium imported cream cheese frosting, never cheap vanilla alternatives.

The Almond Gateau features intense, moist chocolate sponge blanketed in a 54% dark Ghana chocolate cream and heavily loaded with slow-roasted, crunchy premium California almond slivers.

Yes, our Rich Pistachio-Rose Fusion and Premium Kesar Badam luxury cakes blend traditional Indian royal flavours like saffron and premium nuts with classic European baking refinement.

Yes, for custom cakes weighing 1.5kg and above, you can coordinate with our kitchen consultants via WhatsApp to execute a split-flavour profile or custom multi-tier flavour blending.

Yes, we use gourmet Madagascar vanilla bean pods and pure cold-extracted natural vanilla paste, which leaves beautiful, authentic black flecks of real vanilla throughout the sponge.

Our Indian Fusion collection blends mithai flavours with European cake technique: Rasmalai Cake, Gulab Jamun Cake, Rasgulla Cake, Shahi Tukda Cake, Pan Pasand Cake (gulkand and betel leaf), and Falooda Cake with rose syrup, basil seeds and kulfi cream.

Our Premium range includes Hazelnut Crunch, Belgium Truffle, German Black Forest (Schwarzwälder Kirschtorte-style), Premium Red Velvet, Dark Chocolate 54%, Almond Gateau, and Milk Chocolate Dutch Truffle — each finished with a mirror glaze or hand-tempered chocolate work.

Truffle is whipped ganache — chocolate and cream aerated into soft, silky layers. Ganache cake sets that same mixture dense and firm, for the most intensely chocolatey slice. Mousse is aerated further still, giving the lightest possible texture. All three are on our menu, 100% eggless.

Customising your milestone cake is seamless. Browse our design portfolio on primaura.in, choose your nearest local outlet (Andheri, Thane, Malad, Ghatkopar, or BKC), and click our direct WhatsApp integration. Our team will coordinate your preferred flavour, design themes, and tiered styling seamlessly over chat.

We highly recommend placing your order at least 48 to 72 hours in advance for multi-tiered wedding cakes or heavy fondant artistic structures to allow proper curing, setting, and delivery routing setup.

Yes, our professional sugar artists and cake designers specialise in bringing external visual references to life perfectly. Simply share your high-res reference photo with us on WhatsApp.

Yes, we create premium photo cakes using high-resolution, completely safe, starch-based edible paper sheets and food-grade edible inks over your choice of fresh underlying flavour cream.

Our standard celebration menu items start from 500 grams. Custom structural, fondant, and multi-tier theme cakes can be scaled up to 1kg, 2kg, 5kg, or higher based on your event guest count.

Absolutely. Every cake order includes a complimentary custom message option during checkout. Our pastry chefs use fine piping ganache to elegantly hand-write your message on a dedicated chocolate plaque.

Yes, every single cake delivered by Primaura arrives accompanied by a premium disposable eco-friendly cake knife and a set of elegant celebration candles at no extra cost.

Yes, all custom decorative elements, toppers, and structural figurines are hand-sculpted by our artists using high-grade, premium vanilla-flavoured marshmallow fondant which is 100% edible and safe.

Yes, we offer coordinated celebration bundles where you can order matching cupcakes, cake pops, and dessert jars that perfectly mimic the colour theme and flavour profile of your central party cake.

Yes, we have a specialised portfolio of elegant baby shower cakes and hidden-colour pink or blue sponge gender reveal cakes, crafted with complete care and stunning aesthetic finishes.

Primaura bakes from 500 grams — ideal for an intimate gift or small family celebration — all the way up to 50 kilograms for large weddings and corporate galas, with every size freshly baked to order.

Start the conversation 6–8 weeks out to lock the design, florals and any fondant work; a tasting typically happens around the 4-week mark for larger orders. Final guest count and delivery details are confirmed about a week before. Simpler wedding cakes can be booked with 3–5 days notice.

Yes — popular kids’ themes include Wild One safari cakes with fondant animals, Floral Princess Garden designs, Moon and Stars, and Barnyard animal cakes, all custom-built around your child’s favourite theme.

Yes, Primaura is a trusted corporate dessert partner with a portfolio of 50+ corporate clients across Mumbai's commercial hubs like BKC, Andheri, and Thane. We specialise in custom-branded cupcakes, corporate milestone cakes, and festive gifting hampers. For bulk inquiries, reach out via order@primaura.in.

Yes, we execute precise corporate logo branding on premium cupcakes and large slab cakes using high-resolution edible frosting print sheets, ideal for corporate brand launches or annual day milestone celebrations.

Yes, we partner with corporate HR departments to automate monthly or automated day-of birthday cake deliveries directly to employees' residential doors or office cubicles across Mumbai and Thane.

Absolutely. All corporate and bulk business orders placed via our B2B desk or online portal are issued formal tax invoices containing your company's official GSTIN details for easy tax compliance input claims.

For bulk event deliveries or extensive festive corporate hampers (such as Diwali or New Year hampers), we require a comfortable window of 3 to 5 business days to coordinate bulk ingredient sourcing and unified logistics maps.

Primaura is the bakery partner for 50+ corporate clients across Mumbai, including DHL, Godrej, Anand Rathi, Land Rover, Abbott, Nuvama, General Mills, Vikran Engineering and Raunak Group.

Our website integrates a highly secure, encrypted payment gateway supporting all major Indian payment options including UPI (Google Pay, PhonePe, Paytm), NetBanking, Credit Cards, Debit Cards, and secure wallet options.

Because our cakes are customised and baked fresh on order, cancellations are accepted up to 48 hours before delivery, and custom orders need 72 hours' notice. Same-day orders cannot be cancelled once confirmed, since the cake goes into the oven almost immediately.

In the ultra-rare event of transit distortion, please snap a quick photo of the cake inside the box immediately and share it with our support team on WhatsApp. We operate an immediate emergency response to replace or remediate the issue.

Since our desserts contain pure, fresh dairy and zero artificial chemical preservatives, they must be stored inside a clean refrigerator between 4°C to 6°C. Bring the cake to room temperature 15 minutes before slicing for optimal texture.

Yes! For any immediate pre-sales assistance, custom quote requirements, or active delivery support, you can chat live with our customer support managers via the WhatsApp widget on primaura.in or write to order@primaura.in.

A 50% advance confirms your booking, with the balance due before dispatch. We accept UPI, card and cash, and GST invoices are available on request for corporate orders.